• Monday - Friday: 8:30 - 17:00 Saturday: 9:00 - 17:00 Sunday: Closed
  • Avon Marina, Rossiters Quay, Christchurch, Dorset BH23 1DZ
  • 01202 612610

Terms & Conditions

Terms & Conditions

Please read these terms & conditions carefully before using this website. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions. If you do not agree to these terms and conditions you may not use or access this Website.


You acknowledge and agree that all content of this website including all images, graphics, text and other portions of these web pages are copyrighted by C Pro Holdings trading as Avon Marina or its subsidiaries or affiliated companies and/or third-party licensors.
Permission is given only to view the material on these web pages and to save that material only for your future personal and non-commercial reading. You agree not to copy, reproduce, modify, transmit, commercially exploit, distribute or publish in any way or create any derivative works unless you obtain the written permission of C Pro Holdings trading as Avon Marina.
We reserve the right to modify, suspend or withdraw any aspect of this website (in part or whole) at any time without prior notice, including the availability of any feature, promotion, database, or content. We may also impose limits on certain features and services, we shall not be liable to you or a third party for any modification or withdrawal. If you continue to use this website following an alteration it will be deemed as your acceptance to this change. Prices are subject to change without notice.


C Pro Holding trading as Avon Marina does not warrant or make any representations regarding the use or the results of the use of the materials in this site in terms of their correctness, accuracy, timeliness, reliability or otherwise. All reasonable care is taken to ensure images, specifications, descriptions and prices of products on this website are correct at the time of entry. We are constantly updating and maintaining the website to keep the information as current and accurate as possible. E&O.E
Whilst we always endeavour to provide accurate representations of product colours in the images displayed on our website, colours may vary as a result of the specification and resolution of computer screens and should therefore be used as a guide only.
Our standard terms and conditions may be affected throughout the duration of sales or promotions by those associated with the offer.
You (and NOT C Pro Holdings trading as Avon Marina) assume complete responsibility and risk for your use of this website and the Internet.
The materials in this site are provided ‘as is’ and without warranties of any kind either express or implied.

To the fullest extent permissible pursuant to applicable law, C Pro Holdings trading as Avon Marina disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
C Pro Holdings trading as Avon Marina does not warrant that this website or any of its functions will be uninterrupted or error-free, that defects will be corrected, or that this site, including bulletin boards, or the servers that make it available, are free of viruses or other harmful components.

C Pro Holdings trading as Avon Marina shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; or (v) any other matter relating to the service.


• Find the product(s) you would like to order.
• If relevant, choose the colour and/or size using the drop-down list to view the various options available, then click on the one you require.
• Click the “Add to Basket” button
• You can check what items are in your basket and can review the total cost whenever you like by clicking on ‘View Basket’ button.
• At any point, you can remove items from your basket or adjust the quantity.
• The shipping cost of your order will be displayed in the basket
• When you are ready to complete your order, click on the ‘Proceed to Checkout’ button within the basket.
• Use the secure form to fill in your details and then click ‘Place Order’
• You should now see an order confirmation page, now just sit back and wait for the goods to arrive!

If you don’t want, or are unable to place on order through our website – you can place an order through alternative method such as phone, email and mail.
If it is your first time placing an order and it exceeds a certain value it could be subject to additional security checks. If the order does undergo additional security checks and they are not passed, Avon Marina reserves the right to cancel your order.


We accept all major credit and debit cards as well as PayPal, Google Pay, Apple Pay and BACs.
Payment will be taken on the completion of placing an order.
PayPal payments will be taken on the completion of placing an order (either from your PayPal funds or directly from your bank account (this is dependent on your settings/preferred payment method within PayPal)) unless you choose the PayPal Pay Later / Pay in 3, in which case payment will be taken based on your agreement with PayPal.
If it’s your first time placing an order on our site, we will need the cardholder’s payment details to match the invoice and shipping address for payment security assurance. If we encounter any issues in sending your order out we will contact you by either phone or email – in which case this may delay delivery.
If you’re using Avon Marina vouchers/gift cards (that have been issued by Avon Marina), the voucher/gift card amount must be redeemed in full at the time of use.
In rare occasions, items on the website may be under priced. In which case, we do not accept liability to supply the item to you at the stated price. We will notify you of the correct price prior to despatch for you to decide whether or not to continue with the purchase of that product.


There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud.
You have certain rights as a consumer, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these General Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these General Terms and Conditions with reasonable care and skill.
We will only supply products that will be of satisfactory quality- satisfactory quality goods should not be faulty or damaged when you receive them. If we do deliver a product that is not of satisfactory quality you may contact us for either a replacement, repair or (if a replacement or repair is not possible) a refund.
We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.
You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to the products we have supplied which is caused by your failure to follow this advice.
In any event, we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.


We may update or amend these General Terms and Conditions of Sale from time to time to comply with the law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.
You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these General Terms and Conditions of Sale to any third party at our discretion.
No relaxation or delay by us in exercising any right or remedy under these General Terms and Conditions of Sale shall operate as a waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.
If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale shall remain in full force and effect.
Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
These General Terms and Conditions of Sale are governed by the laws of England and Wales and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.


We charge delivery on all orders; the amount will be added to your order in the basket section of the website, you can review this price before you confirm the order.
We will always strive to despatch goods within 3 working days and deliver to you within 28 working days of the shipment date. Standard delivery is typically with either Royal Mail or CEC (dependent on the size of the package). Both services will require a signature (excluding postable items), failure to provide a signature may result in your delivery being delayed.
Delivery can take place any time between 8am-6pm. If you are likely to be out during the time of delivery, please either write instructions in the note section or provide an alternative delivery address.
We will not accept liability for delays in or non-successful deliveries of products if they are caused by circumstances beyond our control.
Any risks in the products that you order will pass to you when they are delivered to the delivery address provided on your order – this includes the risk of loss or damage to the products).

Delivery charge refunds in the UK can only be issued in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. There may be similar rights for some international deliveries. For further information about your legal rights please get in contact with your local authority Trading Standards department or consumer advice centre (i.e. the Citizen’s Advice Bureau for UK customers).

On rare occasions, items may not be available immediately. We will despatch the available item(s) right away and will keep the unavailable item(s) on back order for delivery at a later date. At the customer’s request, we can hold the order and ship when complete.

We charge delivery on all orders; the amount will be added to your order in the basket section of the website, you can review this price before you confirm the order (if you have any queries, please get in touch). The charge is calculated by the weight of the order.
For international orders, the shipping cost is calculated by the weight of the package and its delivery destination (there is no tax (VAT) charged on goods or shipping costs on orders being shipped outside of UK).

We can only deliver flares (excluding LED), antifoul and paint products to UK Mainland. As we will ship flares directly from the manufacturer, the price of delivery will need to be quoted prior to placing order.

All of the images displayed on the Avon Marina website are only used for illustrative purposes. Although we do our utmost best to ensure you see accurate images of products, the manufacturer/supplier may send inaccurate or generic pictures. We provide a detailed product description that should be regarded as the main source of information for products
If you think there is an inconsistency between the product and the image/description provided, please contact us to report this before placing an order.

Our website prices are displayed excluding VAT. The VAT (20%) will be added to your order in the basket section of the website. If you are ordering from outside of the UK, you will not have to pay VAT.

You may have to pay import tax / customs charges if your order is being delivered to an address outside of the UK. We have no control over the amount payable, this is dependent on the destination and goods. Avon Marina accepts no liability for any payments which may be due, the responsibility lies with the customer.

Credit and debit card numbers are encrypted upon placing the order using industry standard encryption and are not held in clear text anywhere on our website or records. For payments made via PayPal, please refer to the PayPal website’s section on safety and security.

Address: Avon Marina, Rossiters Quay, Bridge Street, Christchurch, Dorset BH23 1DZ.
Telephone: 01202 612610
Email Address: sales@avonmarina.com